Land Use Services Clerk II
Supervised By: Land Use Services Director and Planning and Zoning Director
Supervises: No supervisory responsibility
Under the supervision of the Land Use Services Director and Planning and Zoning Director or their designee, performs general customer service and clerical functions for the Otsego County Land Use Services Department. Activities include conducting file searches, answering questions from the public, maintaining office files, scheduling building and trades inspections, tracking permits and using permit database. Takes complaints on the phone and in person and provides general information in response to requests.
Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
- Receives telephone calls and assists walk-in visitors, providing them with basic information, answering their general inquiries or directing them to the appropriate person regarding planning/zoning issues and building, electrical, plumbing and mechanical permits.
- Takes complaints from concerned parties and forwards to the appropriate person.
- Completes and/or verifies all pertinent information on applications, inputs information into permits program, prepares permits, and collects fees. Balances drawer at end of work day.
- Schedules building and trade inspections and updates inspection schedule for each inspector daily.
- Uses databases in building software to determine the status of particular permits, violations, notices and related timetables.
- Types a variety of materials such as letters, memoranda, permits, applications, and reports.
- Researches and prepares FOIA requests.
- Scans items, creates electronic files and generally organizes records and files.
- May attend meetings and prepare minutes.
- Performs other duties as directed.
Required Knowledge, Skills, Abilities and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Requirements include the following:
- High school diploma or equivalent and two years of experience in providing clerical and administrative support.
- The county, at its discretion, may consider an alternative combination of formal education and work experience.
- Michigan Vehicle Operator’s License.
- Knowledge of the principles and practices of administrative support, office procedures, and records management.
- Knowledge and skill in maintaining accurate electronic records and providing customer service.
- Skill in assembling and analyzing data and preparing accurate reports.
- Skill in effectively communicating ideas and concepts orally and in writing.
- Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with county employees, contractors to the county, representatives of other governmental units, professional contacts, elected officials, and the public.
- Skill in the use of office equipment and technology, including Microsoft Suite applications, database use and the ability to learn new software programs applicable to the position.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel, and reach with hands and arms. The employee must lift or push/pull objects of up to 15 lbs. without assistance. Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.
The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate.
For purposes of the Fair Labor Standards Act, this is a “non-exempt” position.
For collective bargaining purposes, this position is included in the Teamsters “clerical” unit.
This position is eligible for County fringe benefits.
Hours: 37.5 hours per week
2021 Pay Rate: $ 15.74