Veterans Services Assistant

Department: Veterans Affairs
Category: Part-time

Supervised By: Administrator of Grants and Special Programs

Supervises: No supervisory responsibility

Position Summary:

Under the supervision of the Otsego County Veterans Affairs Counselor/Veteran Service Officer (VSO), will assist by providing information for Otsego County Veterans and their dependents in obtaining Veteran Affairs benefits and through federal, state and local agencies. Prepare and submit claims, appeals and benefits per federal and state statues on behalf of Veterans and their dependents to the Department of Veteran Affairs (VA) and various Veteran organizations.

Essential Job Functions:

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties, which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

  1. Assist veterans in completing Veterans Affairs (VA) healthcare enrollment forms, obtaining their DD214 military discharge, service medical records and medals.
  2. Assists in ordering VA furnished headstones, grave markers, and flags.
  3. Interviews veterans and/or their dependents to determine eligibility for benefits and services in the office and on-site event locations in Otsego County. Ability to lift and transfer office equipment and setup at various event locations each month.
  4. Assists veterans and/or their dependents in completing and filing VA application claims for non-service connected pension, service connected compensation, death pension, dependency and indemnity compensation, medical care, loans, death benefits, insurance and education benefits. May assist in Department of Defense claims, survivor benefits and referrals.
  5. Create and maintain various word and excel spreadsheets and collect data for reporting purposes.
  6. Performs other duties as directed.

Required Knowledge, Skills, Abilities and Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Requirements include the following:

  • High School Diploma and substantial college course work in sociology, psychology, business administration or closely related field. At least one year of full time work experience in the field of counseling or social work.  
  • Service in the United States Armed Forces with an honorable discharge from the most recent period of service and successful completion of a United States Department of Veterans Affairs approved National VSO accreditation training program preferred.
  • The county, at its discretion, may consider an alternative combination of formal education and work experience.
  • Ability to display compassion, empathy, stability and patience while dealing with distressed individuals. Cope with difficult and/or emergency situations requiring immediate decisions.
  • Ability to establish and maintain effective working relationships with elected officials, administrators, department heads, county employees, professional contacts and the general public.
  • Ability to prepare comprehensive claim statements and communication skills, both orally and in writing.
  • Ability to understand and interpret detailed medical records.
  • Knowledge and comprehension of laws, rules and regulations regarding veteran’s benefits.
  • Considerable typing skill in the use of office equipment and technology, including Microsoft Office applications, Excel, Adobe, county, federal applications and state grants.
  • Excellent organization and efficiency skills in assembling and analyzing data, preparing comprehensive statements and accurate reports.
  • As a condition of employment, an employee in this classification must attend/continue a United States Department of Veterans Affairs approved National VSO accreditation courses, the TRIPP training program, receive the accreditation certificate, and apply for cross accreditation with veteran service organizations. Continuation of yearly and national accreditation training per required credit hours.
  • Michigan Vehicle Operator’s License.
  • Maintains high standards of confidentiality of all client records and information.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate in person and by telephone, read regular and small print, view and produce written and electronic documents, and enter data on a computer keyboard with repetitive keystrokes.  The employee must be mobile in an office setting, stand, sit, stoop and kneel, use hands to finger, handle, or feel and reach with hands and arms.  The employee must lift or push/pull objects of up to 15 lbs. without assistance.  Accommodation will be made, as needed, for office employees required to lift or move objects that exceed this weight.

The typical work environment of this job is a business office setting where the noise level is quiet and sometimes moderate. 

Job Posting Information:

This is a part-time (22.5 hours a week) non-union position and is eligible for some fringe benefits. 

Starting Salary (Pay Grade 4):  $14.26 per hour

For purposes of FLSA, this is a non-exempt position. 

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